Shipping policy

At Levixa, we strive to deliver your premium jewelry as quickly and safely as possible. Below are the details of our shipping process:

1. Order Processing

  • All orders are processed and dispatched within 24–48 hours (excluding Sundays and Public Holidays).

  • Once your order is shipped, you will receive a confirmation email and WhatsApp/SMS with your Tracking ID.

2. Delivery Timelines

We ship across India with the following estimated delivery times:

  • Metro Cities: 3–5 Business Days.

  • Rest of India: 5–7 Business Days.

  • Please note: Delivery times may vary slightly due to location, weather, or courier delays.

3. Shipping Charges

  • Prepaid Orders: We offer FREE Shipping on all prepaid orders nationwide.

  • Cash on Delivery (COD): A flat shipping fee of ₹[Insert Amount, e.g., 60] is applicable on all COD orders.

4. Tracking Your Order

You can track your package using the link sent to your registered email (levixa902@gmail.com) or by contacting us directly on WhatsApp.

5. Quality Assurance & Damages

Our jewelry is 18k gold-plated, anti-tarnish, and waterproof. We pack every order with extreme care.

  • Important: In the rare event that your product arrives damaged, you must notify us within 24 hours of delivery.

  • Unboxing Video: A clear unboxing video (starting from the sealed outer packaging) is mandatory to process any claims for damage or missing items.

6. Undelivered Packages

Our courier partners will attempt delivery up to 3 times. If the package remains undelivered due to an incorrect address or unavailability, it will be returned to our warehouse. Re-shipping charges may apply to send the parcel again.

7. Contact Us

For any shipping-related queries, feel free to reach out:

  • WhatsApp: +91 9102948328

  • Email: levixa902@gmail.com

  • Instagram: @levixa_official

  • Pin Code: 815301

  • Website: levixa.in